Choose a starting point
One platform, three ways to organize the work
Dreamtsoft combines service management, managed service operations and adaptable business applications on one platform. Compare the starting points below, then follow the capability path that matches the work you need to manage.
Side-by-side
Compare Dreamtsoft solutions
| Decision point | Dreamtsoft ITSM | Dreamtsoft MSP | Dreamtsoft Platform |
|---|---|---|---|
| Intended users | IT service management teams | Managed service providers | Teams assembling business applications |
| Core scope | Incidents, problems, changes, CMDB and service agreements | CRM, PSA, ITSM, billing, contracts, projects and time | JSONB data model, forms, workflows, dashboards and work queues |
| Service and operations | ITIL 4-aligned service workflows, surveys and portal access | Customer 360, entitlements, CMDB and self-service portal | Graphical workflow editor and lifecycle console |
| Data and integration | Discovery connections, REST APIs and webhooks | RMM connections, REST APIs and webhooks | Configurable REST services, webhooks and Git integration |
| Capability path | Review IT service workflows | Review MSP operations | Review workflow automation |
Product paths
Explore each solution in detail
Dreamtsoft ITSM
Service provider solutions built on enterprise-grade technology. Enterprise-grade ITSM software without the enterprise price.
- Application type: IT service management
- Delivery: Web application
- Process alignment: ITIL 4
- Integration: REST APIs and webhooks
Dreamtsoft MSP
Service provider solutions built on enterprise-grade technology. Bring differentiated experiences to acquire new customers and retain existing ones.
- Application type: MSP operations platform
- Core applications: CRM, PSA and ITSM
- Delivery: Web application
- Commercial operations: Billing, contracts and entitlements
Dreamtsoft Platform
Assemble enterprise applications as fast as you can design a spreadsheet. Increased performance and flexibility using a "schema-less" PostgreSQL database.
- Application type: Business application platform
- Data model: PostgreSQL with JSONB
- Development: Git-integrated configuration
- Interfaces: Inbound and outbound REST services
Shared capabilities
Follow a capability across the platform
CMDB
Centralize IT and customer asset records with discovery and RMM connections.
View capabilityIT service workflows
Coordinate incident, problem and change work with ITIL 4-aligned processes.
View capabilityWorkflow automation
Map processes in a graphical editor and connect forms, queues, dashboards and notifications.
View capabilityREST API integrations
Configure inbound and outbound REST services and webhooks.
View capabilityMSP operations
Bring customer records and CMDB data together with service delivery and commercial operations.
View capability