Connected service delivery
Dreamtsoft brings CRM, PSA and ITSM together with billing, contracts, entitlements, time management, customer records, CMDB data and a self-service portal.
Request a trial- Core applications
- CRM, PSA and ITSM
- Commercial work
- Billing and contracts
- Service records
- Customer 360 and CMDB
- Customer access
- Self-service portal
Connect service and commercial work
Dreamtsoft combines IT service management with customer, project and commercial operations. Billing, contracts and entitlement enforcement sit alongside time tracking and service delivery.
- Bring CRM, PSA and ITSM together on one platform.
- Connect billing with contracts and entitlements.
- Track work effort and billable time.
Keep customer context close to delivery
Customer 360 provides a broader view of each relationship. CMDB records organize customer assets, while the self-service portal gives customers direct access to appropriate service options.
- View customer relationship information through Customer 360.
- Maintain customer assets in a centralized CMDB connected to RMMs.
- Support customer access through a self-service portal.